Can I change my username/profile name?

This will send a profile renaming request to us which will be processed manually. We will send you a confirmation e-mail when your profile has been renamed.

Can I change my password?

Go to Reset Password and enter your email address. If you have registered with Twitch then you change your password on https://www.twitch.tv/.

Can I change from logging in with Twitch to email or vice versa?

This can be done with our help. Just create a new account with the desired method and when you are prompted to choose a profile name, stop there and reach out to us with your information. We will then link together your already existing profile with your new login.

Where is my verification email?

First thing to do is to check your spam folder in your email. If you are using Gmail there is a high chance that it has been sorted into the Promotion category. Search for “RankOne” to find it in your inbox. Still can’t find any email? Contact us at support@rankone.global or reach out to us on Discord or Twitter .

I can't find a game that I want to add to my profile

We're using IGDB.com's database for games and most announced games should be there.

If a game still is missing it's easy to contribute with information to IGDB under "Contribute" and when done it'll shortly show up on RankOne as well.

We also have restriction on games marked as erotic.

Can I have a moderator for my profile?

Yes, we can help you with that.

There's currently no interface to do this yourself but write to us on Discord and we'll help you assign one or multiple moderators for your profile. A moderator will be able to add, edit or remove games from your profile but not change any personal information.

How can I playtest games?

First thing is to make sure that you have a RankOne profile that is up to date with your current gaming preferences. Then go over to our Discord server and react with the gameboy emoji to the message in the welcome channel. Last step is to link your RankOne profile in the #link-playtest-profile channel on the same Discord server.

Where can I give my feedback?

You are welcome to send us your feedback to our Twitter https://twitter.com/rankoneglobal or to the #Feedback channel in our Discord. You are also welcome to write direct messages to any of us RankOne admins on Discord or email us at support@rankone.global.

I stream, does RankOne work with streamers?

We have worked with streamers by connecting them to game developers for interesting and exclusive content. We would love to work with you! Write to us on Twitter or Discord.

I want to delete my account, how do I proceed?

This will send a profile removal request to us which will be processed manually. We will send you a confirmation e-mail when your profile and all your data has been removed.